1. Introduction

Welcome to our Learning Management System (LMS). By accessing this platform, a student/user agrees to comply with the quality standards and security protocols established to maintain institutional excellence. Access to training programs is conditional upon user’s agreement to these terms.

• Students are required to complete initial signup and login to the Mentora platform using the device they intend to utilize throughout the duration of the course. At the time of first login, the system will record and store the originating internet protocol (IP) address, because for the entirety of the enrolled program, access to the Learning Management System (LMS) shall be restricted exclusively to that recorded IP address.
• By signing up for any course on Mentora (the “Platform”), the student / user agrees to these Terms & Conditions and Policies.
• Agreement is one-time i.e., at signup time and applies to all courses enrolled thereafter.
• Country-specific rules may apply depending on the student’s location; students are responsible for compliance with local laws.

2. Eligibility

• Students / users must provide accurate personal information during registration.

• Enrollment is restricted to individuals legally permitted to undertake professional/academic training in their jurisdiction.

• The Platform reserves the right to verify identity and academic credentials.

3. Security and Access Control

To ensure the integrity of our academic programs, the following security measures are active:

• Multi-Factor Authentication (MFA): Students / users are required to set up and use MFA for every login attempt.

• IP Restriction: The system will detect and store user’s internet IP address upon their first login. For the duration of the program, they will only be permitted to access the LMS from this specific IP address only.

• Concurrent Session Limit: User’s account is limited to one (1) active session. Attempting to log in from a second device or browser while a session is active will result in an automatic logout or account suspension.
• Account Integrity: Access is granted only to the registered students which is exclusive, limited, time bound and non-transferable; sharing login credentials is strictly prohibited and may lead to permanent expulsion from the program without a refund.
• Course delivery: Courses are delivered via a hybrid EdTech model (live + recorded sessions, physical classes, assignments, resources, assessments, or any other method deemed suitable).
• Confidentiality: Students should create a strong password and must keep their username and password secure and must not share account credentials with anyone.
• Unauthorized Access: Any attempt to gain unauthorized access to the LMS, user accounts, or course materials is prohibited.
• Immediate Notification: Students must report any suspected breach of account security to technical support immediately. Any disruption in performance of LMS should also be notified by students. Furthermore, any intended change in IP address should be notified to Mentora before the attempt of log-in.
• Inactive Accounts: Accounts that are inactive for a long period (e.g., 3 months) may be closed upon discretion of the organization.
• Downloadable Material: Any material allowed by the organization to be downloaded would remain under custody of user / student, even after the expiry of subscription or completion of course from the platform for indefinite period of time.
• Restriction on access: Mentora reserves the right to suspend or restrict access to LMS, to areas of LMS and/or to functionality upon LMS. For example, suspend access to LMS during server maintenance or when we update the system or Course Content.

4. Intellectual Property and Content Security

All academic resources, including but not limited to pre-recorded lectures, live session recordings, worksheets, or any other academic material received from the organization in soft or in hard copy are intellectual property of the Institution/organization.

• Data Protection: All academic material including, but not limited to videos, live or recorded lectures, quizzes, worksheets, assignments, resource bank, etc are intellectual property of Mentora. Any attempt to download, screen-record, or bypass the allowed usage is a violation of institutional policy and Intellectual Property Rights.

• Personal Use Only: Resources are provided for user’s individual personal learning only. Copying, distributing, publishing, broadcasting, licensing, sub-licensing, modifying, editing, showing in public or commercial use of any material as defined above is strictly prohibited.

5. Academic Progression and Phases

The program is divided into two distinct phases. By agreeing to this policy, student / user acknowledges the progression rules:

• Phase One: Access to Phase Two is granted only upon passing the First Grand Test. Student may repeat Phase One multiple times until a passing grade is achieved.

• Phase Two: Failure to pass the Final Mock Tests after completion of phase two studies allows for one (1) free repeat of Phase Two. Subsequent failures will require a full program repeat (Phase One + Phase Two) at a discounted rate provided via a unique discount code.

• Certificates issued upon completion of individual courses within the Program are intended solely to facilitate the student’s progression to subsequent courses in the prescribed chronological sequence. Such certificates shall not be construed, presented, or utilized as evidence of academic qualification, professional eligibility, or recognition outside the scope of this Program, whether for academic institutions, licensing bodies, employers, or any academic or non-academic organizations.
• The Platform/organization does not guarantee employment, licensing, or migration outcomes; responsibility lies with the student to meet academic and regulatory requirements.
• Students may access resources only during the subscription period; unauthorized downloads, redistribution, or recording are prohibited, even if the system allows so after the expiration of subscription.

6. Attendance and Assessments

• Attendance: Attendance is tracked via the Performance Management System (PMS). A minimum attendance threshold (as defined by the organization) is required for certificate eligibility.

• Automated Grading: Quizzes and Mock Tests are automatically graded and timed. Results and student rankings will be reflected in the PMS for individual’s performance tracking / management and institutional monitoring.

7. Financial Procedures

• Enrollment: Access to programs is only granted once the administrator confirms the payment evidence (Bank Voucher/Transfer receipt/Cash receipt, etc).

• Additional charges apply for multiple program entries or extended access.

• Refunds: Refund claims of all payments are subjected to the institution's refund policy.

8. Communication and Conduct

• Messaging System: All official communication between students, teachers, and administrators must occur through the Mentora’s (LMS) built-in messaging system.
• Code of Conduct: Users must maintain professional decorum in all online or off line sessions and communication.
• Harassment, abusive language, or disruptive conduct will result in warning, suspension or termination.
• Academic dishonesty (plagiarism, cheating in assessments) is grounds for warning, suspension or immediate removal.
• Prohibited Content: Users are prohibited from posting or distributing libelous, obscene, defamatory, threatening, harmful content or malware of any kind.

9. Data Protection & Privacy

• The Platform collects and stores student data for educational and administrative purposes.
• Data will not be shared with third parties except as required by law or accreditation bodies.
• Students consent to the use of data for research and platform improvement.

10. Limitation of Liability

• The Platform is not liable for:

  • Technical interruptions beyond its reasonable control.

  • Misuse of course materials or any misconduct of students.

  • Specific academic outcome of the student.

• Despite reasonable efforts course content may contain inaccuracies or errors or may be incomplete. Mentora disclaims any liability for any such inaccuracies or errors or incompleteness. Upon notification and following internal assessment, the Platform reserves the right to correct or update the Course Content at its sole discretion.
• Aggregate liability of any kind to the student / user shall not exceed an amount equal to the price paid for the Courses.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Pakistan (or the student’s country of enrollment, if specified).
• Disputes will be resolved through arbitration in Karachi, Pakistan.

12. Amendments

• The Platform reserves the right to amend, correct, change, update, etc. these Terms & Policies.
• Students will be notified of changes via email or platform announcement. Continued use implies acceptance.

13. Technical Requirements and Usage

• System Requirements: Students are responsible for ensuring their computer, browser, and internet connection meet the necessary standards for the platform.
• Platform Misuse: Actions that damage the LMS, disrupt its performance, availability, accessibility, integrity or compromise its security are forbidden.

14. Monitoring and Data Privacy

The institution maintains detailed Activity Logs of all student actions within the system to ensure compliance with quality standards. By clicking "I Agree," you consent to the collection of your IP address and activity data for security and academic monitoring purposes.